Terms and Conditions for Returned Materials:

Insure shipment for full value. Customer is responsible for any freight, duty, and brokerage charges incurred in returning product to Computer Dynamics Inc. (CDI). Shipper takes full responsibility for any damage incurred in shipping. You will be notified if CDI suspects any shipping damage. CDI charges a shipping & handling fee and insurance for all items shipped from our dock. If your company is self-insured, we require a hardcopy letter for our files before insurance can be waived.

All products returned may be subject to a retest fee. This fee varies depending on the complexity of the product, and is no more than $350. A warranty item will incur the retest fee if no problem is found. Customers with CIA and COD terms will be required to provide the retest fee either by check, wire or credit card before an RMA# will be issued. All customers with extended terms must provide a purchase order with a minimum dollar figure equal to the retest fee. No item can be evaluated or repaired until a purchase order is received.

Items that are awaiting repair authorization for more than two weeks are subject to a storage charge of $10.00 a day. RMA units are subject to refurbished part use for repairs. The disposition of defective parts removed during repair is subject to the discretion of CDI and considered exchange.

All non-warranty items have a 90-day warranty from the date of shipment on the repair performed.

Complete this form for each product returned. All non-warranty repairs require a purchase order. Purchase orders, additional instructions and/or paperwork should be faxed to (864) 752-1537, attention Victoria Lowery.
* denotes a required field.
*Product Returning:
*Serial Number:
*Description of Problem:

*PO for Repair:
Warranty?
Date Items Need to be Returned:

 ,
*Preferred Shipment Method:
Account Number:
*Return Ship-To Address:

*Contact for Repair Approval if Charge is Above 50% of Original Price:
*Phone Number:
Fax Number:
E-Mail Address:
Agreement:
By sending this form, I have read and understand the terms and conditions for returning material for repair and I am authorized by my company to approve repair and retest charges. By issuing a PO for this RMA, I authorized Computer Dynamics to perform necessary repairs up to 50% of the original purchase price. I understand that I will be contacted if repairs will exceed this amount. If I elect to not have any repairs made, I agree to pay any retest fees associated with the evaluation and testing of the product.

Ship To:
ATTN RMA# ______________

Computer Dynamics, Inc.
7640 Pelham Road
Greenville, SC 29615
Phone: (864) 627-8800

Packaging Instructions:
Please follow proper ESD guidelines for packaging returns. All boards & open frame units must be enclosed in protective ESD bags. Do not use static producing materials such as peanuts. Package to prevent damage.